I was impressed with Steve and his team for the following reasons. 1. He was quick to come out and bid a new furnace and A/C 2. His price was quite fair 3. He was NOT pushy, and he was good to answer ALL of my questions 4. He stuck to his bid even when problems arose on my end and he had to spend more time and effort getting it installed. 5. He removed my swamp cooler and hauled it away for free. Overall it was a positive experience. I would recommend him to my friends and family.